Refund Policy

1. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you're not entirely satisfied with your purchase, we're here to help.

Physical Books

You may return physical books within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please email us at returns@izunwaonu.com with your order number and reason for return. We will provide you with instructions on how to ship the item back to us.

Digital Products

Due to the nature of digital products, all sales of e-books and audiobooks are final and non-refundable unless there is a technical issue that prevents you from accessing the content.

If you experience technical difficulties with a digital product, please contact our customer support team at support@izunwaonu.com, and we will work to resolve the issue.

2. Refund Process

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

3. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at returns@izunwaonu.com.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@izunwaonu.com with photos of the damaged item. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

However, if the item is damaged, defective, or if we sent you the wrong item, we will cover the return shipping costs and send you a replacement at no additional charge.

6. Contact Us

If you have any questions about our refund policy, please contact us at returns@izunwaonu.com.